Right of withdrawal

Right of withdrawal & cancellation form of KVS

In the event that you are a consumer within the meaning of § 13 BGB (German Civil Code), i.e. you make the purchase for purposes that can predominantly be attributed neither to your commercial nor your self-employed professional activity, you have a right of revocation in accordance with the following provisions.

Right of revocation

You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

To exercise your right of withdrawal, you must

Company: Address:

e-mail: Phone: Fax:

inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of withdrawal

If you withdraw from this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us or to any third party immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Sample cancellation form

If you wish to cancel the contract, please fill in and return this form.


Company: Address:

e-mail: fax:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*)/received on (*) Name of consumer(s): Address of consumer(s)

Signature of consumer(s) (only in case of paper notification) Date

(*) Delete as appropriate.

End of the cancellation policy

(1) The right of withdrawal does not apply to

– the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer or

– in case of delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

(2) A right of withdrawal shall expire pursuant to § 356 (5) of the German Civil Code (BGB) in the case of a contract for the supply of digital content not contained on a physical data carrier if the trader has commenced performance of the contract after the consumer has expressly agreed that the trader will commence performance of the contract before the expiry of the withdrawal period and has confirmed that he is aware that, by giving his consent, he loses his right of withdrawal when performance of the contract commences